This policy applies to all Ruwang users, including Riders, Drivers (including Driver applicants), Owners/Managers of Properties, Travelers and to all Ruwang platforms and services, including our apps, websites, features, and other services (collectively, the “Ruwang Platform”). Please remember that your use of the Ruwang Platform is also subject to our Terms and Conditions.
The Scope of This Policy
This policy applies to all Ruwang users, including Riders, Drivers (including Driver applicants), Owners/Managers of Properties, Travelers and to all Ruwang platforms and services, including our apps, websites, features, and other services (collectively, the “Ruwang Platform”). Please remember that your use of the Ruwang Platform is also subject to our Terms and Conditions.
The Information We Collection
Information We Collect from You.
When you access or use our Services, we collect information from and about you to provide a more personalized and relevant experience. Some information we collect automatically. Other information we collect from different sources, including affiliated entities, business partners and other independent third-party sources. When you use our Services by “clicking-through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:
- Contact information, including name, phone number and postal and email addresses
- Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code and billing address)
- Username and password
- Photos, reviews and social posts and videos you may have provided to us
- Geolocation information
- Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
Account Registration. When you create an account with Ruwang, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider and Owner/Manager, Traveler profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Ruwang Platform and interact with Ruwang advertisements, to make your Ruwang experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Ruwang Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Ruwang Platform.
Security and storage
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Usage Information
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Cookies
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IP Address
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